Frequently Asked Questions

Ashborne candles are lovingly designed, hand-poured, and shipped in-house by us and our team in Anaheim, California. We are a powerhouse couple who've been in the gaming industry for many years - In fact, we even met at a videogame convention. Now, we're bringing our love for candles, gaming, co-op adventures, and curating vibes from our home to yours with our creations.

Our wax is a premium natural blend of mostly coconut, with a little soy for stability. Our candles are scented using only high-quality phthalate-free fragrance and essential oils. Wicks used are lead and zinc free, and made from braided cotton and paper. All our candles are made respecting the safety guidelines for maximum fragrance and dye loads.

All our roll-on perfumes use a fractionated coconut oil base. Every sku is different so please refer to the allergy information per product for essential and fragrance oils used.

Please contact us for more information!

Candle care is quite simple. Not only does it help keep you and your home safe, it extends the lifespan of your candle, so you can savor the experience longer.

Check out our Candle Care Guideto learn all about it!

Absolutely! We're always looking for partners to work with. Please use our Contact Us form to get in touch.

We offer wholesale pricing to small businesses like: bookstores, game shops, and niche retailers.

Please use our contact form if you're interested in carrying our products!

For domestic, we use USPS, with free shipping on orders over $120.

For international orders we use DHL and UPS.

Our shipping prices are calculated automatically at checkout via the selected shipping service.

Most orders are shipped out within a few business days. During holiday seasons this may increase to a week, but typically 2-3 days is our average!

Once your order has left our shop:

Most of our domestic orders default to USPS Ground Advantage, which quotes us 2-5 business days for shipping.

We do offer priority shipping as well, meaning your order will be shipped out sooner, using USPS Priority, which typically ships within 1-3 business days.

International orders shipping times cary vary widely, and we are unable to give an exact timeline, but we find 7-14 days to be the average.

Please refer to our handy shipping information here!

Please refer to our handy refund policy.

Use our contact form! We love hearing about what you'd like to see next.

We are hard at work on a sample pack, so you may test the candles you're interested in before you commit to a full sized one.