FAQ

Take a moment to see if any of your questions are answered below.
Otherwise feel free to contact us hearye@ashborne.co.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Candle Questions

Ashborne candles are lovingly designed, hand-poured, and shipped by us personally in California. We are a powerhouse couple who've been in the gaming industry for many years - In fact, we even met at a videogame convention.
Now, we're bringing our love for candles, gaming, co-op adventures, and curating vibes from our home to yours with this new endeavor.

Our wax is a premium natural blend of mostly coconut, with a little soy for stability. Our candles are scented using only high-quality phthalate-free fragrance and essential oils. Wicks used are lead and zinc free, and made from braided cotton and paper. All our candles are made respecting the safety guidelines for maximum fragrance and dye loads.
Candle care is quite simple. Not only does it help keep you and your home safe, it extends the lifespan of your candle, so you can savor the experience longer.

Check out our Candle Care Guide to learn all about it!

Business Questions

Not yet but it is coming soon!

Absolutely! We're always looking for partners to work with. Please use our Contact Us form to get in touch.
Not yet, but we will be.

Shipping Questions

Please refer to our handy shipping information here!

Please refer to our handy refund policy.

Unable to find satisfactory answers ? Contact Support